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Tom Wood Auto Group

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You are viewing all posts for categories: service

Tom Wood Lexus Offers Vehicle Concierge Service for South Side Indy Residents

Mariah Smith
Live on the South side and dread driving up north to get your Lexus serviced? Would you like to own a Lexus, but can't make it up to 96th and Keystone for a test drive due to work or family commitments? Tom Wood Lexus has your solution! We now offer the Tom Wood Lexus Vehicle Concierge program.

 

We want to make sure that purchasing and servicing your Lexus is not a hassle. If you...
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Tom Wood Honda is a Double Award Winner

Mariah Smith
Tom Wood Honda is a 'Fixed First Visit' Award winner! They earned a score of 97.3 out of 100 to grab the top spot in their zone.  They were awarded a special award banner and a $125 gift card to fund a celebration by Honda.  In addition, they were also recognized as a Customer Service Experience Award winner!  Congrats to Tom Wood Honda, and keep up the good work!




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Car Care Tips

Diana Weaver

1. Create a preventive maintenance checklist

Have a Tom Wood service expert perform factory recommended preventive maintenance services on a regular basis, such as topping off fluid levels, inspecting belts and hoses, checking tire pressure and the engine oil, and making sure all the lights work. Remember Tom Wood does not push extra flushes and fills like other auto service facilities. We only recommend what your vehicles manufacturer suggests.

2. Check your engine air filter

The engine air filter is like the vehicle's lung. Refer to your owner's manual to see when it should be swapped out to…

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Volvo Adds Another Million-Miler

Mariah Smith
Volvo welcomes another member to the Million Mile Club! Selden Cooper of Maryland reached the million-mile mark last October as he was bringing his 1987 240 sedan to his local Volvo dealership. Cooper has taken his beloved vehicle on numerous road trips, including visits to Nova Scotia and the Florida Keys. He's also used it to commute from Maryland to Philadelphia, New Jersey and Washington, DC, helping to tack on the miles.



Rigorously following...
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Tom Wood Lexus Now Offers Pulse Brake Technology

Mariah Smith
Tom Wood Lexus has made Pulse braking technology available in Indianapolis!  We are now installing the Pulse Protect braking system on our entire new car inventory and we are offering it to our guests that come in for service.

The system works by pulsing the third brake light 4 times when the brakes are applied. According to a NHTSA study this device is linked to a 43% reduction in rear end collisions. Studies also indicate...
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Tom Wood Employees Honored at Lincoln College Graduation

Mariah Smith
Tom Wood Automotive is proud to acknowledge Lincoln College of Technology graduate Naija Hare as the first recipient of the Thomas I. Wood Memorial Award. Demonstrating the values that Tom Wood embodied - honor, integrity, and loyalty - Hare was nominated by the Lincoln College staff and chosen as the winner by the College's administration. In addition to a trophy and his name engraved on a plaque housed at Lincoln College, Hare received a $1,000 gift certificate to Snap-on Tools to help begin building his toolbox.  What makes this inaugural award even more special is that Hare is employed at…
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Tom Wood Volkswagen Service Consultants are Award Winners

Mariah Smith
Once again, Tom Wood Volkswagen is leading the way in outstanding customer service! We would like to congratulate three of our Service Consultants for achieving outstanding customer satisfaction scores for the 2nd quarter of 2012! What makes this award even more special is the strict criteria required to receive it.  There were only 79 service advisors in the whole United States that qualified, 20 of whom were from the Midwest Region. There were only three...
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