Hear What Our Guests Have to Say

"I have never had a better car buying experience in my life."

I took delivery of a 2014 Porsche Cayman from Steve Malz on May 23rd of this year, just last week. I have never had a better car buying experience in my life. From beginning to end the folks I interacted with at your store, led by Steve, were accommodating and superb. They went out of their way to meet my requests in a timely and professional manner. Every single thing I asked for they provided. Steve's responsiveness was extraordinary throughout the process. All communications I had tendered whether email or telephone, he responded to in less than 10 minutes- every time. He processed the order correctly and kept me updated as to the progress of the car at every step of the way. Upon delivery, Steve moved the car into the showroom right off the truck so I could see it pre-prep, as I requested. Jeremy allowed me to talk to Dan, my new Porsche mechanic, while he serviced the car.
My entire family has been involved in the car business since the 1950s. My father worked for Ford and owned several dealerships around the state of Indiana in the 60s and 70s that I hung around doing chores as a kid. My brothers work for Ford as well, so I have a pretty good idea how dealerships run and based on my recent experience at your Porsche store, you guys are doing it right. Excellent people and processes produced a very satisfied customer. So that's it. Just wanted to let you know.

Bradford H., Carmel, Tom Wood Porsche Sales Department

"Superb!"

I took advantage of the on-line scheduling and was 100% satisfied with the entire process. Superb! 
Bryce D., Carmel, Tom Wood Land Rover Service Department

"I am extremely pleased with Tom Wood Toyota."

I have posted the following on Yelp, cars.com, and to Toyota Motor Co. : My 18 year-old daughter and a friend of hers were on their first road trip from Minnesota to Virginia Beach when a warning light for overheating of the electric power steering on our 2006 Toyota Highlander Hybrid came on just outside Champaign, IL. She made it to her hotel in Indianapolis and I called Tom Wood Toyota (and another Toyota dealership) first thing in the morning. The other dealership said they couldn't possibly look at the vehicle for five days!! Quentin, the Service Manager at Tom Wood, agreed to not only look at the vehicle the same day, but immediately!! The service department discovered that luggage had been placed in front of the air intake vents for cooling the hybrid batteries, causing them to become to warm, which is what turned on the light. They repositioned the luggage, cleared the codes, and sent the girls on their way in about an hour, all at NO CHARGE!! I am extremely pleased with Tom Wood Toyota Service and highly commend them and Quentin for such outstanding service. THANK YOU!
Dan J., Amboy MN, Tom Wood Toyota Service Department

"I cannot be more amazed."

Starting with Trey Scruggs the Service Advisor, everyone at Tom Wood Ford has been great! Always letting me know what is happening, what is being done, and costs. I cannot be more amazed at how well they do.
Michael G., Indianapolis, Tom Wood Ford Service Department

"Hands down the best dealership we have ever dealt with."

Hands down the best dealership we have ever dealt with. There was no pressure at all to buy, only assistance and guidance. Top notch staff that really made us feel welcome and understood. You all are doing this right!
William L., Indianapolis, Tom Wood Volkswagen Sales Department

"Tom Wood Ford's service is always excellent."

Tom Wood's service is always excellent. The salesman, Ralph Fields, has earned our trust and always provides excellent service. Ben in the Service Department is excellent also; anytime I call and need to schedule an oil change and tire rotation he is great about working around my schedule and always gets it done for me. This dealership is by far one of the best I have ever worked with.
Diane B., Whiteland, Tom Wood Ford

"You guys truly do a great job and have loyal customers. "

All of my experiences at Tom Wood locations (Porsche/Audi, Nissan, Volkswagen) have been very positive. You guys truly do a great job and have loyal customers in me and my fiance. Thank you!
Tyson S., Indianapolis, Tom Wood Auto Group

"I cannot express the gratitude that I have for Tom Wood Volkswagen."

I just bought a new Volkswagen Beetle after our (totaled) 2009 Beetle saved the life of my daughter and her friends. They were rear ended two weeks ago and that little Bug saved them from a woman going 60 mph and texting. They were dragged down the road, spun around and ended up in a ditch. All three girls walked away with a few bumps, bruises and soreness. The people who witnessed the accident were positive that the girls were sure to have received massive injuries at the least, however, the strength of the metal may bend, but it did not break. Up until the accident, any issues or maintenance that was needed, Tom Wood Volkswagen took care of for her and also took care of her as she waited. I cannot express the gratitude that I have for the Tom Wood Volkswagen Service, Collision, and Sales departments. I also cannot thank Volkswagen itself for saving their lives that day. To Greg Suscovich, Luke David, Randy in the Finance office and everyone else who has made this experience a positive one, thank you from the bottom of my heart.
Toni S., Huntingburg , Tom Wood Volkswagen Sales Department

"Tom Wood Ford's service is always excellent."

Tom Wood's service is always excellent. The salesman, Ralph Fields, has earned our trust and always provides excellent service. Ben in the Service Department is excellent also; anytime I call and need to schedule an oil change and tire rotation he is great about working around my schedule and always gets it done for me. This dealership is by far one of the best I have ever worked with.
Diane B., Whiteland, Tom Wood Ford

"The Service Department at Tom Wood Jaguar Land Rover Volvo now has Saturday hours."

If I had written this review 3 months ago, I would have given Tom Wood Jaguar Land Rover Volvo 3 stars. A-OK, but not quite worthy of a 4th star and me being a fan. I have not always had a perfect experience with the Service Department, but nothing that has been worth complaining about. On more than one occasion when I've mentioned that I'd like to be able to bring my car in, wait a short time for it to be repaired or diagnosed, or whatever and then be on my way, they explain that it's going to be awhile but I'm certainly welcome to wait for it to be done.

That's when I unleash my sneak attack and casually say, "Well if you had SATURDAY hours I could sit and wait. Maybe. If it's during the week, I need to work, not wait on my car to be finished."  Seeing the triumphant look on my face and not wanting to be trumped by the likes of me, the service specialist inevitably has replied, "We are not open on Saturdays."

I no longer have to unleash my sneak attack. The Service Department at Tom Wood Jaguar Land Rover Volvo now has Saturday hours. And if I have to wait for my car to be finished, I can wait in style in their customer lounge. As noted in an earlier review, this is not a place with a cheap linoleum floor, a non-HD TV cranked to 11 and bunch of 3 year old issues of Sports Illustrated & Field and Stream. Comfortable seats, plush carpet, flat panel television, free WiFi and free bottled water and (I think) free coffee.

Tom Wood Jaguar Land Rover Volvo, you earned a 4th star by finally having service hours on Saturday. Thank you.
Bill J., Indianapolis, Tom Wood Jaguar Land Rover Volvo Service Department

"I'm extremely satisfied with Bruce and the entire staff."

Bruce Copenhaver was fantastic. Friendly, helpful, knowledgeable and patient throughout a long process. I'm extremely satisfied with Bruce and the entire staff, not to mention my new TDI Golf, which I LOVE.
Jonathan A., Indianapolis, Tom Wood Volkswagen Sales Department

"The service at Tom Wood Volvo is outstanding."

Not only is our Volvo the best car we've ever owned, the service at the Volvo dealership is outstanding. Very personal, super quick, ready and willing to answer questions and make sure you leave with all problems solved.
Sandy B., Indianapolis, Tom Wood Volvo Service Department

"This reinforced my confidence in working with Tom Wood Jaguar."

Thanks to Steve Petry for his exceptional advice, knowledge and communication via phone and emails (with pictures). This reinforced my confidence in working with Tom Wood Jaguar and mitigating future issues which could become costly repairs. Great experience,e and I can now look forward to the fun and joy of driving my Jaguar XK8 for years to come.
David A., Noblesville, Tom Wood Jaguar Service Department

"I appreciate the relationships that I've developed at Tom Wood Audi."

I have been taking my Audi to Tom Wood for quite a while now (from scheduled AudiCare maintenance to a few warranty-covered issues). I have gotten to know the service department pretty well. Always courteous, kind, knowledgeable, and accommodating. They've been very personable, too. I  have received a great loaner vehicle with each visit (usually being asked which type I'd like to drive). The folks always call and contact me when my SUV is finished being serviced, and they have provided great turn-around for me on my shop visits.

Most recently, I was in for a car detail - - these folks have a very talented detailing team. My SUV looked like new (refreshed leather on the steering wheel, for example- which isn't easy). Ask them about the detail next time you're in - - they got me in early and back the same day (on a busy day). Competitive prices to say the least; best one I've had done. Thanks for the recommendation, Andrew.

I appreciate the relationships that I've developed at Tom Wood Audi, and could ramble for quite a bit, so I'll close with this:  thanks, Caleb for leading a great team! I value being greeted by my name as soon as I walk through the door!
John J., Indianapolis, Tom Wood Audi Service Department

"I was happy on several fronts and want to thank you."

In taking my Mother out shopping today (her birthday), I was happy on several fronts and want to thank you. First, my Land Rover was the only car getting out of our snow drifted farm area. Second, the tune up was a success ... I registered my first > 21 mpg on the post tune-up check. Lastly, just a note of thanks for making the car run great!
 
-Happy Land Rover customer (w/ a happy mother to be able to shop on her birthday)
Charles S., Thorntown, Tom Wood Land Rover Service Department

"It was a very easy and comfortable buying experience."

Diane was great. She truly made the experience easy and was very prompt at answering all my emails. She located the specific Volkswagen I was looking for. On the whole it was a very easy and comfortable buying experience.
Cory C., Noblesville, Tom Wood Volkswagen Sales Department

"Thanks to everyone at Tom Wood Lexus; you outdid yourselves."

We recently took delivery on a new 2013 ES350. While we own a 2005 RX330 and have been servicing it at Tom Wood Lexus, this is the first vehicle we have purchased at this dealership. I must say I am as impressed with the sales team as I am with the service department. I would especially like to point out two individuals: Greg Busche and Sherry Stern. Greg was very accommodating getting our 2005 RX330 taken care of, and Sherry has been outstanding as she attempts to train two technology impaired old people, but she has been very patient and understanding and we now know how to start the vehicle and turn on the radio (kidding). Thanks to everyone at Tom Wood Lexus, you outdid yourselves, and thanks to Alan and Jake for making the decision to purchase so easy. Thanks to you all for a great experience.
Ron J., Fishers , Tom Wood Lexus Sales & Service Departments

"Best experience!"

Best experience in car buying I have had in 35 years.
Steve H., Indianapolis , Tom Wood Jaguar Sales Department

"I had a great experience at Tom Wood Land Rover."

I had great service all around. Travis was my point of contact. He got me in a rental as soon as he realized my service was going to be longer than expected and at checkout accepted a coupon for me that maybe shouldn't have applied (but sshhh, I don't want to get him in trouble for that).  I had gone to pick up supplies for work while in the rental and accidentally left them in the trunk after I turned it in. I called back at closing that day. The lady who answered the main line assured me my stuff would be safe. The next day Travis had taken everything out of the car and it was waiting in his office for me. When I arrived to pick up the supplies another very nice gentleman insisted on helping me put the stuff in my car. I had two big cases of water, so I really appreciated his help. He was very pleasant as well. I had a great experience. Thank you.
Bree E., Avon, Tom Wood Land Rover Service Department

"My service advisor, Dan Klingler, always does a great job."

My service advisor, Dan Klingler, always does a great job. Dan offered me a Jaguar loaner, which I wasn't expecting because I had initially told the person who scheduled the appointment on the phone with me that I would wait while the service was performed. Having the loaner, however, was very helpful and allowed to have a fully productive day. I really appreciated it. Dan also gave me a couple of progress updates by phone during the day which helped me plan my day and was extremely appreciated.
Alan J., Carmel, Tom Wood Jaguar Service Department

"I had a great experience with Tom Wood Ford."

I just wanted to let you know that I had a great experience with Tom Wood Ford buying a car this January. Chris Slagle was very patient and helpful in guiding me toward making the perfect selection of a bright blue Ford Escape. Every time I get into the car, I feel that I made the right choice. I felt overwhelmed by the prospect of having to buy a car, but Chris made things very simple, relaxed and he even made me laugh with his sense of humor. He checked in on me throughout the process ... before, during, and after I bought the car, which was great. I haven't bought a car in ten years, so it was nice to have someone I could trust in the process. Thanks!

Debbie Z., Carmel, Tom Wood Ford Sales Department

"We definitely enjoyed our visit to Tom Wood Volkswagen."

We definitely enjoyed our visit to Tom Wood Volkswagen and would recommend it to anyone. Anya was so helpful in explaining everything to us and made sure we understood everything. She is great. Also, we have received numerous compliments on the Passat.

Charles R., Kokomo, Tom Wood Volkswagen Sales Department

"I recommend Tom Wood Ford service department to everyone I know."

Hands down, Tom Wood Ford service department offers the best customer service out there. Ben Woodfill is great! I recommend Tom Wood Ford service department to everyone I know. 
Laurie S., Noblesville , Tom Wood Ford Service Department

"I appreciate the experience your team has at Tom Wood Audi."

A quick note to say thank you for the expert diagnosis that you provided regarding the issue on my Audi A6. I appreciate the experience your team has at Tom Wood Audi and your quick response to correct the problem. Thank you.
Scott G., Carmel, Tom Wood Audi Service Department

"Travis Wiggins did an exceptional job."

I had my 2012 Range Rover in for collision work, and then for one year service. Travis Wiggins did an exceptional job of coordinating the two services so all that I had to do was a single drop-off and pickup. He is a terrific customer interface.
Pawel F., Indianapolis, Tom Wood Land Rover Service Department

"Everyone is so helpful and friendly."

As usual, Tom Wood Volkswagen makes me feel like a princess when I bring my car in for maintenance. I would never go anywhere else. Everyone is so helpful and friendly. My car is a 2007 Jetta and runs really well. I'm sure it's because of the great service I've received here.
Amanda B., Chicago IL, Tom Wood Volkswagen Service Department

"Thanks, Tom Wood Ford"

Brandon Hodge was an excellent salesperson. He brought us cars to drive until we found exactly what we wanted. He was very polite and considerate of our needs. I would recommend him as a salesperson to any of my friends. The overall experience was great.  Thanks, Tom Wood Ford!
Theodore L., Lebanon , Tom Wood Ford Sales Department

"Now that is service!"

Dan Klingler is a true asset to Tom Wood Jaguar. He noticed a trim piece that did not look right and needed attention. He ordered a brand new piece on the spot, kept me informed about when it arrived, and when I came in for it to be put on, I didn't even have time to sit down and enjoy a beverage before he came and got me to say it was done!!! Now that is service. Great Job Dan!!
Jonathan S., Noblesville, Tom Wood Jaguar Service Department

"We loved working with them!"

Hector Canas and Chris Slagle were wonderful. We loved working with them and we would love to buy another car from them if the situation come again!
Robert M., Indianapolis, Tom Wood Ford Sales Department

"I just wanted to say thank you for getting me into a safe car."

I just wanted to say 'thank you' for getting me into a safe car, as it was unfortunately put to the test this weekend. I was driving home and an animal jumped out in front of me and I hit it, with my girlfriend in the car, at 65 mph.  The car did exactly what it should have done; it broke, and we were kept safe inside without a bump or bruise.  I wanted to thank everyone at Tom Wood Subaru for allowing me to get into a great, fun car to drive but most importantly a safe one. The quality and safety of the car definitely showed and reminded me why I was glad that I bought a Subaru Legacy. Hope this finds you and the staff at Tom Wood doing well and I thank you for all your great service.
Nicholas L., Indianapolis, Tom Wood Subaru Sales Department

"They are a great team."

I really love dealing with the guys at Land Rover. Joe Defano, Jonathan Smith, & Travis Wiggins in the Service department are so nice and considerate. They are a great team and make any visits over there a pleasure.
Kelly G., Indianapolis, Tom Wood Land Rover Service Department

"Always very helpful!"

My service advisor, Rod Shaw, is always very helpful. He has a great attitude and answers all of my questions.
Linda T., Indianapolis, Tom Wood Land Rover Service Department

"The entire Tom Wood Ford team receives an A+ in customer service."

The whole team at Tom Wood Ford went above and beyond my expectations. When the car developed two technical issues the team worked quickly to not only keep me informed, but even allowed me to work in the Service Manager's office so I could continue getting business done in solitude while the vehicle was repaired. Chris Slagle, my sales professional, listened and provided me with everything I looked for when coming into the dealership. I never once felt stressed during the buying experience, and felt like the CEO of a Fortune 500 Company in my treatment by the staff. Andy Theal, who worked diligently on my SYNC problems (which took a rewrite of some code at Ford or Microsoft), was patient and I felt like I was talking to another professional and not being talked at. As an Information Systems and Communications Manager for my company, I'm very keen on the customer service process. Danyelle Chayhitz, my service advisor, made me feel as if I were part of the family and was pleasant throughout the entire process. When my car required additional service, I was able to work uninterrupted on my own daily tasks using the Service Manager's office to continue the work of the day, so I could keep helping those within my own company on technical issues. That was a big plus, since buying a new car you seldom want to leave it; being able to work in an office and receive updates on how things were going with my car was much appreciated. The entire Tom Wood Ford team receives an A+ in customer service, and I look forward to bringing my Ford Focus in for its next service update. Great job!!!!
Robert W., Carmel, Tom Wood Ford Service Department

"I will definitely recommend the Tom Wood Volvo service department because of my positive experience."

I am writing to recognize some members of your service department.  I feel that I was treated with prompt and professional care- above and beyond average service. 
On July 10th I was stranded in Fishers. My car would not start even after a jump. I was given Bill Demaree's name as a resource for a nearby service department that I might be able to send my non- Volvo vehicle to. I was notified that at Tom Wood Volvo, there was actually someone who was able to work on my car. Travis Wiggins called to arrange an appointment for service. I was unable to find a tow before my friend picked me up to take me to work.
The following day, with my husband now off-duty, we decided to try putting a new battery in my car. Before we could do so, I received a follow-up call from Travis asking if I needed to reserve time to bring my car in. I was to call back if the new battery was not the cure. I did not need to return the call.
I was very impressed with the professionalism and the unexpected follow-up phone calls. I will definitely recommend Tom Wood Volvo's service department because of my positive experience.
Andrea O., Tom Wood Volvo Service Department

"The Tom Wood Jaguar staff is superior."

The Tom Wood Jaguar staff is superior. I always enjoy the customer satisfaction and speaking with Dan Klingler in service and Mark Hicks in sales when I am in there. It is a pleasurable experience and knowing my 2010 Jaguar XF will be taken care of with precision by certified and professional mechanics/engineers gives me confidence that my car will get the attention it requires. Thanks for a job well done.
Robert M., McCordsville, Tom Wood Jaguar Service Department

"I am very pleased with Travis Wiggins."

I am very pleased with Travis Wiggins. He explains the terms that I don't understand. He never rushes me out once my 2004 Range Rover is completed, and although I know he's busy, he listens to me. He in my opinion Travis is very polite, courteous and professional.
Anita K., Indianapolis, Tom Wood Land Rover Service Department

"You have a lifetime customer in me..."

I purchased a 2012 Flex and a 2013 Escape this summer from you. Mr. Dustin Jackson was our sales consultant. He was absolutely AMAZING! From start to finish, he treated us like we were the most important people around. He was very professional and very personal at the same time. He made us feel comfortable and was EXTREMELY knowledgable. Dustin worked TIRELESSLYL to find the Escape I wanted. He followed-up with me when he said he was going to follow-up. He kept me informed beyond what I expected! I am sending anyone looking for a new car to Tom Wood and Dustin. Dustin could not be there when we closed on the Escape. Mr. Chris Slagle stepped in to help us. He treated us like we were his very own customers. He was FABLUOUS stepping in for Dustin! 3 days after taking delivery of my new Escape, I got a call from Mandy May telling me to quit driving my Escape immediately. There had been a recall on my car. Mandy was BEYOND AMAZING through the entire process. She took care of the rental car, kept me informed of where we were in the process of getting it fixed. Again, she communicated with me more than I would have ever expected. She genuinely cared about me and my vehicle. You are very, very blessed to have Dustin, Chris, and Mandy as part of your team! Thank so much for making this car-buying experience one I'll never forget. You have a lifetime customer in me...and everyone else I hear who is looking for a vehicle!! Thank you so very much!
Matt M., Avon, Tom Wood Ford Sales and Service Departments

"The service team was professional and respectful."

In between oil changes, some of the coupon conditions changed. I return to Tom Wood Toyota for the oil change specials. Like most, I do not have a tree that produces legal tender. So, I have a limited budget that must be monitored closely. I wanted to note that Roy Potter and Jeremy Forsyth made it possible to receive the best oil change package within my budget. Foremost, the service team was professional and respectful, the team did not indicate that negotiating for a budget-friendly deal made me a second-rate customer. So, thank you for not making me feel uncomfortable and as a problematic customer.
Keisa K., Indianapolis, Tom Wood Toyota Service Department

"My sales experience was more than excellent."

My sales experience was more than excellent. I had been looking for a truck for my husband for over six months and either the service was so terrible that we decided no matter how much we wanted the truck we would walk away or we just could not seem to find it at the right price. We were on a limited time to buy this vehicle due to business tax reasons and I finally convinced my husband to go to Indianapolis and we would just stop a the the first Ford dealership we came across. Tom wood Ford was the first one we stopped at and the last. We got immediate service as soon a we pulled in. I am very straightforward and told them what we had to have and what I was willing to spend. They found us a perfect 2012 Super Duty Crew Cab work truck, negotiated the price, and added needed options for work purposes, and we left that day with our truck and my sanity intact. The experience with our sales associate Chris Slagle all the way to the Finance Manager was excellent. They explained everything to us and even saved us a couple thousand dollars by having us finance it, which qualified us for extra rebates. The Finance Manager also explained to me how financing will help improve my credit score even more. The only mistake I made was not going back there when we decided we were ready to buy a used car for our daughter. I had another bad experience with the competition and decided to only stick with Tom Wood Ford for cars from now on because the down-home service and professionalism with Tom Wood is obviously not duplicated anywhere else. Thank you Tom Wood Ford!
Kathleen A., Kokomo, Tom Wood Ford Sales Department

"Everything was just awesome."

Everything was just awesome. Friendly and considerate staff. Diane Schulze was exceptional. She made me love the car-buying experience and did everything to make sure I got my 2012 Volkswagen Golf as quickly as possible. She even picked me up from the airport! I big heartfelt thanks to everyone, and a special one to Diane!! I love my car!!
Aline Z., Indianapolis, Tom Wood Volkswagen Sales Department

"My car now seems like a new vehicle."

I took my car to Tom Wood Collision Center because of their arrangement with Travelers Concierge Claim Service as my car was damaged by a Travelers insured.  My car now seems like a new vehicle.  You can't even tell that it was in an accident while driving at 55-60 mph.  Plus it was finished on the date I was initially told. The Travelers claims people handled everything at the body shop.  Enterprise has an office on site too & they provided a loaner at no charge to me.  Very convenient.
Charles S., Indianapolis, Tom Wood Collision Center

"I have always left feeling grateful for the service I received."

While I will be happy to fill out a survey, I would rather you have a personal note from me.  Honestly, your attention to my AC problem was wonderful.  You were quick to agree that a problem existed.  In the three years that I personally have been dealing with Subaru, I have always left feeling grateful for the service I received.  Dealing with the public these days is a challenge for any service provider.  You and the guys up front have all been terrific to work with.  I do hope to be driving this Subaru Forester for several more years.  As your week begins, please know that I have shared the good news about Subaru.  Many thanks for the help.
Sandra B., Indianapolis, Tom Wood Subaru Service Department

"Best experience purchasing a car in many years!"

Best experience purchasing a car in many years! I felt very comfortable with the process in coming to a fair agreement for both sides. Quick, thorough and accurate. I would feel very comfortable calling my salesperson or service shop for any questions that still may arise.
Claudia G., Plainfield, Tom Wood Toyota Sales Department

"Rod is always a pleasure to deal with."

I wanted to write regarding one of your service advisors, Rod Shaw, and express how much I appreciate Rod's efforts over the years. Rod is always a pleasure to deal with and goes out of his way to make sure that I'm always taken good care of.  Please take a moment to pass along my appreciation to Rod. All the best! 
Lynn K., Indianapolis, Tom Wood Land Rover Service Department

"Now I consider Tom Wood Toyota as the best dealership in the tri-state."

I have bought many cars over the years. One of the best experiences I have ever had with a car salesman has happened this past week with Mike McArdle. I contacted each Toyota dealer in the Columbus, Lexington, Indianapolis circle about our interest in buying a Prius, and Mike by far was the most responsive & best communicator of the salespeople.
 
Mike was fair, encouraging (yet non-pushy), clear, friendly, gave high quality service & prompt follow through. Superb salesman. Now I consider Tom Wood Toyota as the best dealership in the tri-state because of the quality of salesmanship from Mike.
 
Of course, I realize that Brian Hefner, as his manager, deserves praise too. Good salespeople are successful only from the backing & training from good managers.
 
Thanks to your team for making our purchase a fully satisfying experience. By the way, this feedback message to you was my idea and not Mike's.
 
May 2012 be a great year for you & your company!


Richard A., Cincinnati, Tom Wood Toyota Sales Department

"I have always had a great experience with Tom Wood Land Rover."

I have always had a great experience with Tom Wood Land Rover. My Service Rep Rod Shaw was extremely helpful, friendly, and knowledgeable. I will highly recommend him for all the service needs at Tom Wood Land Rover.
Shash G., Carmel, Tom Wood Land Rover Service Department

"Just wanted to say thank you."

Just wanted to say thank you and let you know how much I appreciate you getting that car ready with just an email from me.  Earlier today my wife's late model car caught on fire and she had been waiting on tow truck, adjuster, etc.  so your quick action to get the Range Rover started and cooling off for her on one of the hottest days of the year was one less thing for her to wait on after a very hectic day.
Robert F., Munice, Tom Wood Land Rover Service Department

"We are so pleased with her!"

Mary Rynard is always very nice and accommodating with my busy schedule. She is great with communication and making sure my concerns get attended to. We are so pleased with her that we are considering on getting another new Volvo in the future.
Christine F., Indianapolis, Tom Wood Volvo Service Department

"This was by far our best experience at a dealership."

I picked my Camry up on Monday night at Tom Wood Toyota off of Lafayette and 38th.  I wanted to thank you for pointing me in the right direction with Ken Gregory and your staff.  The experience was very smooth and my wife was more than impressed with the process.  This was by far our best experience at a dealership that we had.  Gene also helped me with explanation of all of the gadgets in the Camry and the various warranties.  Again I am glad I bought from Tom Wood and have already bragged to friends and family on the positive experience we encountered.
Michael D., Greenwood, Tom Wood Toyota Sales Department

"I continue to be pleased with the truly exceptional and consistent service I receive from this dealership."

This is now my fourth lease from Tom Wood and I continue to be pleased with the truly exceptional and consistent service I receive from this dealership. Mr. Stephan Pavicic has assisted me with all these transactions. It is not just the Volkswagen product that keeps me coming back; it is also the truly exceptional customer service from Mr Pavicic. I leave feeling valued as a customer, knowing how to operate my car and knowing I can contact Mr. Pavicic anytime. We were so pleased; my husband joined the Volkswagen family buying a bug from Mr Pavicic!
Rebecca L., Indianapolis, Tom Wood Volkswagen Sales Department

"I would highly recommend them."

We searched on line for a black Toyota Camry XLE. We researched the dealer prices and the internet prices. I contacted Mike McArdle at Tom Wood Toyota and told him what we were searching for. He was able to locate one for a great price. I would highly recommend them.
Harold W., Mount Vernon, Tom Wood Toyota Sales Department

"What do you think the chances are that I will buy my parts, have my car serviced, and even buy my next Suby from Tom Wood Subaru? How about 100% YES!"

"Where to start...I have lived all over the US and have dealt with the typical "Stealerships" as they are so lovingly referred to, but there is a bright, shining light on 96th just East of Keystone! From the moment I walked in the first time, I knew something was different. The Sales staff are there to assist, they were not pushy, overbearing, in fact, they were just really nice folks. I had actually gone in to buy a part, but when I saw the new Platinum Blue STI, well, I had to look her over; no pressure, no problem. After wiping off the drool, I head back to parts, where I was immediately and professionally assisted with my request. That was my first encounter with Tom Wood Subaru...but it gets WAY better.

So, as I have done elsewhere, I find the local Subaru club and start meeting new fellow Suby Enthusiasts only to find that there is this thing called a "Dark Meet" coming up. I was told that I really should try to attend, as there would be "a few" of the locals from the club at this semi-annual event being held at Tom Wood Subaru.

Well, I end up going, and when I pull up to the place, I could not believe what I saw!!! Tom Wood Subaru had removed all the cars from their front lot so that all the people from the club event could park there. The entire lot was packed, in many cases bumper to bumper, with some extremely nice rides. The majority of cars were WRXs and STIs, but there was also a nice representation of the Fozzy, Legacy and Outback. This dealership was not only opening their facility to the club, but had provided pizza and soft drinks, and were holding a self-subsidized raffle for some excellent items such as t-shirts, and even some great coats. What a complete and opposite experience from what I have had elsewhere, I mean, who else does this kind of stuff?

What do you think the chances are that I will buy my parts, have my car serviced, and even buy my next Suby from Tom Wood Subaru? How about 100% YES!"
Steve S., Indianapolis, Tom Wood Subaru

"That was the most pleasant experience I had at a dealership."

"That was the most pleasant experience I had at a dealership. I will be coming back to do more maintenance on my vehicle at Tom Wood Volkswagen. My 2008 Volkswagen Passat was done in a timely manner and got done even before the amount of time I was quoted. Tom Wood Volkswagen offers lots of extras that are not necessary, but very nice and much appreciated. Brian McNamee was very nice and answered all of my questions thoroughly. There was a very nice area for me to sit and wait while my vehicle was being worked on and everyone at the dealership was nice and friendly." 
Jennifer J., Indianapolis, Tom Wood Volkswagen Service Department

"Rod Shaw is amazing..."

Rod Shaw is amazing and I cannot say enough about how happy I am with him and Dan, the guy who did my front drive shaft.
Jeff B., Bloomington, Tom Wood Land Rover Service Department

"The Tom Wood Volkswagen service department as a whole is always friendly and approachable."

Jon Dwyer was exceptional. As usual he was attentive, informative and up-front. He pointed out a few things to me that I didn't see. The Tom Wood Volkswagen service department as a whole is always friendly and approachable. Makes getting my car serviced super easy.
Stacie S., Westfield, Tom Wood Volkswagen Service Department

"I would for sure purchase my next car from Tom Wood!"

I had a great experience with purchasing my new Ford Fusion. The was the first new car that I have ever had; I have always purchased used cars. I would for sure purchase my next car from Tom Wood!
Joshua F., Indianapolis, Tom Wood Ford Sales Department

"I felt relaxed with the sense that I was going to come home with a car I could afford."

I appreciated the fact that Immanuel came to my house to give me a ride to the dealership when I had no way of getting there other than taking a cab. I was immediately offered coffee/soda/water upon arriving. I felt relaxed with the sense that I was going to come home with a car I could afford. I had a wonderful experience; I did not see any area requiring improvement.

 

Patricia E., Indianapolis, Tom Wood Toyota Sales Department

"The best overall dealership we have ever experienced."

"The best overall dealership we have ever experienced. We will definitely buy our next vehicle here and will recommend all of our friends. Stephan hands down has been the best salesman we have ever dealt with while buying a car. Thanks and please keep up the great work!"
Paul G., Acton, Tom Wood Volkswagen Sales Department

"From beginning to end, he took great care of us."

I wanted to thank you for putting the word out to your guys for me.  Bill at Tom Wood Honda in Anderson hooked us up with the perfect car for my son.  He was Awesome in every way.  Truly made my son's experience of getting his "first car" one he will always remember.  From beginning to end, he took great care of us.  I know you usually hear the "bad", but wanted you to know the "good" about Bill and his guys in Anderson.
Rob M., Westfield, Tom Wood Honda Sales Department

"Service is superior and very accommodating to my schedule and service needs."

"My service advisor, Rod Shaw, is always extremely helpful. His service is superior and very accommodating to my schedule and service needs. In addition, he keeps me up to date on the status of my service." 
Linda T., Indianapolis, Tom Wood Land Rover Service Department

"The Service Department at Tom Wood Ford is exceptional."

The Service Department at Tom Wood Ford is exceptional.  I cannot say enough positive things regarding the service and attention I receive there. Truly, truly a very professional-behaving group in that department. Very courteous. Very timely. Very personable. And always a follow-up 'thank you,' which is paramount in my book. When I purchased my first Ford, there were a number of issues on the Sales end of things that went wrong. These issues nearly fractured my trust beyond repair… with the dealership and with Ford. You can thank the Service Manager, Tom Kashman, at Tom Wood Ford for rectifying things such that my trust was not lost and my satisfaction is what it is today. Much deserved credit must also be given to Chris Matchett, General Manager, as well.
Stefa P., Fishers, Tom Wood Ford Service Department

"Super job! "

My salesperson, Aleksandr Gifford, had a great manner. Friendly, knowledgeable. Knew the material and did not waste my time. I appreciated that he went through the paperwork quickly but efficiently. Super job!
Terri B., Kokomo, Tom Wood Toyota Sales Department

"I am so glad we FINALLY found a place we can bring our cars to be fixed that we can know they are in good hands!"

"I was overwhelmingly impressed with everything from the courteousness of all of the employees, to the treatment I received while waiting, the time it took, and everything just was amazing! I am so glad we FINALLY found a place we can bring our cars to be fixed that we can know they are in good hands! Thank you SO much!"
Bethany B., Fishers, Tom Wood Volkswagen Service Department

"I like to have a sales person with a personality. I got that with Immanuel!"

"I like to have fun, laugh, joke AND get the job done. That is exactly what happened!! I have a personality - and - I like to have a sales person with a personality. I got that with Immanuel! I could have arrived at the dealership earlier - and not been so late getting the transaction done. That is not their fault... they were ready for me... and since I was coming from Lafayette - I was later than they (and I) expected. I realized I was probably after closing time when we got ready to leave and we were just about the only people left in the building!!! Lateness didn't matter!!!"
Christina R., Lafayette, Tom Wood Toyota Sales Department

"He found the car we wanted, got us a very fair price and away we go!"

"We just bought our A4 from Josh Sides. He was a real pleasure to work with. He found the car we wanted, got us a very fair price and away we go! He knows the brand very well. My wife and I are very pleased with the car and were very pleased as well with the level of attention and service we got from Josh Sides. From making sure the car was perfect at delivery to extras like syncing phones, etc. he showed up big. Thanks Josh and Tom Wood!"
Jim W., Carmel, Tom Wood Porsche Audi Sales Department

"Mike was an awesome salesman who went to work for me the day I found the truck on the internet."

"A week ago I bought my 2005 F250 pickup. The truck was a great buy. Mike was an awesome salesman who went to work for me the day I found the truck on the internet."
Matt C., Indianapolis, Tom Wood Ford Sales Department

"Easy communication and negotiation, along with a very knowledgeable staff."

"Easy communication and negotiation, along with a very knowledgeable staff. These guys are great, I will return every time I purchase a Toyota Tundra." 
Jarin K., Lafayette, Tom Wood Toyota Sales Department

"This was my first service at Tom Wood and this was indeed the best I have had with any car at any dealer."

"I called my Service adviser at 7:00 when the recall problem of immovable transmission occurred. He had a tow to my house in 20min. When I arrived a loaner was awaiting. My now ex-wife had cats that would crawl-all all over the car and scratches were all over the car. I asked if they could do something about them for less than a million. I returned the next day I was delighted to find my car fixed and he had the scratches all buffed out. When I first saw the car I didn't know it was mine. From when we first talked he understood my problems both with the car and personally. This was my first service at Tom Wood and this was indeed the best I have had with any car at any dealer ...this includes Benz. I love the car 09 XF and plan to buy XK. In sum, Travis Wiggins was the best experience I have ever had at a dealership."
Raymond D., Muncie, Tom Wood Jaguar Service Department

"Thank you for everything."

Rod Shaw does an outstanding job. He expedites my drop off/pick up, he is honest, sets realistic expectations with my service needs and keeps me updated along the way. I also appreciate the opportunity to have a Range Rover loaner without going through the car rental process. While your technicians are great, Rod is the reason I return for my service needs. He is great to work with and takes a vested interest in my vehicle. Thank you for everything.
John C., Carmel, Tom Wood Land Rover Service Department

"I am extremely pleased with my new Ford Escape!!!"

"Tim Branson & Hector Canas were very helpful in assisting me and my son select a vehicle. Both provided excellent customer service in a most professional way!!! I am extremely pleased with my new Ford Escape!!!"
Iva Y., Fishers, Tom Wood Ford Sales Department

"I will buy my next car from Tom Wood."

"It's been about a month since I purchased a 2007 CTS with low miles from Tom Wood Nissan. I found it online at Tom Wood's website. The car ended up having a couple of mechanical problems within the first 3 weeks of me having the car. It's been a long month but thanks to the help of Dennis Pennington and the team at Tom Wood for standing behind their cars and keeping their word which to me meant everything when spending that much money...Mike Hopper my salesman was very nice and helpful and would recommend you look him up if you need a new or used car. I will buy my next car from Tom Wood."
James M., Indianapolis, Tom Wood Nissan Service Department

"The customer service experience was second to none for me."

"I am an extremely proud owner of a 2010 Volkswagen CC and spend considerable time to keep it looking new. I had an issue with my vehicle shortly after picking it up from the service department. I noticed damage on the rear bumper around the license plate. Since I had made one stop after the service and before I noticed, I was not certain if the damage was done during maintenance or in the parking lot of the store where I stopped. I called Jim Worden the Monday after maintenance to see if he was aware or had been advised of any damage to my vehicle. He was not aware of any but asked me to bring it in. He took one look at it and said he would run it up to the body shop to have it buffed out. In less than 20 minutes he was back and the bumper looked as good as new. In spite of the fact that it was impossible to say that the damage occurred at the dealership, Jim didn't hesitate to make it right. The customer service experience was second to none for me. I greatly appreciated the time and effort Jim spent to remove the blemish and make my CC shine." 
John K., Indianapolis, Tom Wood Volkswagen Service Department